Refund & Return Policy

Thank you for shopping with Luuvera.

We want you to feel confident when placing an order with us. Please read our refund and return policy carefully before purchasing.

Returns

Due to the personal care nature of our products, we cannot accept returns on items that have been opened, used, or removed from their original packaging.

To be eligible for a return, the item must be:

• Unused

• Unopened

• In its original packaging

• Requested within 14 days of delivery

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A photo of the item

• A photo of the packaging

Once reviewed, we may offer a replacement, refund, or another suitable solution.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Non-Returnable Items

We cannot accept returns for:

• Opened products

• Used products

• Products without original packaging

• Items returned without prior approval

• Orders returned after the return window has passed

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellations once an order has already been processed or shipped.

Contact

If you have any questions about returns or refunds, please contact us through our Contact page.